Refund policy

Because every item at The Gifty is 3D printed to order, we're not able to offer refunds or exchanges for change of mind. Please choose carefully, and if you're unsure about sizing, colour, or personalisation details, contact us before you order.

 

Faulty or damaged items

If your item arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll arrange a repair, replacement, or refund in line with your rights under the New Zealand Consumer Guarantees Act 1993.

 

Personalised and custom items

Personalised and custom-made items can only be returned if they arrive faulty or damaged, or if we made an error with your personalisation details.

 

Incorrect address or details

We can't be held responsible for orders that don't arrive because of an incorrect shipping address or personalisation details provided at checkout. Please double-check your order before submitting it.

 

Refunds

Approved refunds will be processed back to your original payment method within 10 business days. Shipping costs are non-refundable unless the return is due to our error.

 

Questions?

If you have any questions about your order, reach out to us at anapeh@hotmail.com and we'll be happy to help.